Refund Policy
At Kenemen, our goal is to ensure your utmost satisfaction with your purchase. However, if you find that your order doesn't quite meet your expectations, please don't hesitate to inform us. You have a 14-day window from the date of item receipt to request a return.
To qualify for a return, the item must be in its original, unused condition and in its original packaging, accompanied by the receipt or proof of purchase. To initiate a return, please reach out to us via email at info@kenemen.com. Upon acceptance of your return request, we will provide you with detailed instructions on how and where to send back your package. Please be aware that items returned without prior approval will not be accepted.
Feel free to contact us at info@kenemen.com if you have any inquiries or concerns regarding your return.
Damages and Issues:
We encourage you to inspect your order upon delivery and notify us immediately if you encounter any defects, damages, or receive the incorrect item. This allows us to promptly assess the issue and take appropriate action. Should any damages occur, please reach out to us at info@kenemen.com.
Exceptions/Non-Returnable Items:
Certain types of items cannot be returned, including perishable goods like food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods like beauty products. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any queries or reservations about the return eligibility of your specific item, please do not hesitate to contact us.
Regrettably, we are unable to accommodate returns for sale items or gift cards.
Refunds:
Once we have received and inspected your return, we will notify you of the approval status for your refund. If your return is approved, the refund will be automatically processed using your original payment method. Please keep in mind that it may take some time for your bank or credit card company to complete the refund posting process.
To qualify for a return, the item must be in its original, unused condition and in its original packaging, accompanied by the receipt or proof of purchase. To initiate a return, please reach out to us via email at info@kenemen.com. Upon acceptance of your return request, we will provide you with detailed instructions on how and where to send back your package. Please be aware that items returned without prior approval will not be accepted.
Feel free to contact us at info@kenemen.com if you have any inquiries or concerns regarding your return.
Damages and Issues:
We encourage you to inspect your order upon delivery and notify us immediately if you encounter any defects, damages, or receive the incorrect item. This allows us to promptly assess the issue and take appropriate action. Should any damages occur, please reach out to us at info@kenemen.com.
Exceptions/Non-Returnable Items:
Certain types of items cannot be returned, including perishable goods like food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods like beauty products. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any queries or reservations about the return eligibility of your specific item, please do not hesitate to contact us.
Regrettably, we are unable to accommodate returns for sale items or gift cards.
Refunds:
Once we have received and inspected your return, we will notify you of the approval status for your refund. If your return is approved, the refund will be automatically processed using your original payment method. Please keep in mind that it may take some time for your bank or credit card company to complete the refund posting process.